Delete your account.
Your data, your choice.
If you no longer want to use Countr, you can request deletion of your account and associated personal data. Countr provides an in-app deletion option and this external web resource for users who no longer have access to the app.
Account & data deletion information · Version 1.1 · Effective 27 September 2026
Account deletion request
Ready to leave Countr?
Send us a request from the email address associated with your Countr account. This allows us to verify that the request belongs to the account owner.
One request.
Three simple steps.
First
Send your request
Use the Delete Account option inside Countr. If you cannot access the app, email us from the address associated with your Countr account and use the subject "Countr Account Deletion Request" .
Next
We verify your request
We may verify that the request belongs to the account owner before processing the deletion. We do not require you to reinstall the app merely to submit an external deletion request.
Finally
Eligible data is deleted
Once verified, Countr will process the deletion of the account and associated data that is eligible for deletion. Where data must be retained for a documented legal, security, fraud-prevention, accounting, dispute or other permitted reason, it will be retained only as necessary and handled according to our Privacy Policy.
Deletion scope
What account deletion means.
Deleting the Countr app from your device does not by itself delete your Countr account or server-side data. Use the in-app deletion control or this page to request account and data deletion.
Account data
Account information and other personal information associated with the account are included in the deletion request.
Shop information
Business information and customer-related information linked to the account is handled according to the deletion request, our Privacy Policy and any applicable retention requirements.
Third parties
Where service providers process Countr data on our behalf, applicable deletion requests are handled in accordance with our contractual and legal requirements.
What will be deleted?
After your request has been verified and processed, Countr will delete your account and associated personal information that is no longer required for legitimate business, legal, security, or fraud-prevention purposes.
- ✓ Countr account information
- ✓ Associated personal information
- ✓ Other eligible account data
What may be retained?
Certain information may need to be retained where required by applicable law or where retention is necessary for security, fraud prevention, dispute resolution, accounting, regulatory obligations, or another legally permitted purpose.
Retained information is kept only for the period necessary for the applicable requirement and securely deleted when it is no longer required. Where appropriate, Countr will request deletion from service providers processing data on its behalf.
Please note
Account deletion may be irreversible.
Once eligible account data has been deleted, it may not be possible to recover it. Please make sure you have any information you need before submitting your request.
Processing expectations
What happens after you submit a request?
Confirmation
We may confirm receipt and request additional information if identity or account ownership needs to be verified.
Processing
We process eligible deletion requests within a reasonably prompt period, subject to verification and applicable legal or operational requirements.
Completion
We will communicate the outcome where appropriate, including any material data that cannot be deleted and the reason for its retention.
Need help?
We're here if you need us.
If you have questions about account deletion or your personal data, contact the Countr support team. For the broader data-handling rules, see our Privacy Policy.
support@countr.in →